FAQ

How often do I have to change the carbon filter?

Alde carbon filter should be changed once a year or before each season.
If the water system in your vehicle has not been used for about 4-6 months, the carbon filter should always be changed before commissioning Alde AquaClear.

What happens after the UVC unit has been used for over 300h? Why do I have to change it then?

Alde AquaClear has a lifetime of about 70 cubic metres of water, or about 300 hours of active time. When used for about 20 minutes per day, the product life is about 900 days. The effect is reduced after 300 hours because build-up can occur on the UV-LED lens.

Are the hours of use of the UV-C unit saved in the panel after the 12 V is switched off or if I have not been camping for a while?

Yes, usage hours are saved.

How strong a fresh water pump is required in a system with Alde AquaClear?

The pressure drop through Alde AquaClear can reach 0.9 bar. Alde recommends a fresh water pump with a pressure of at least 2 bar.

Where and how should I install Alde AquaClear for optimal performance?

Between the fresh water pump and the heater/water heater.
Fit the product on the pipe/hose line horizontally or vertically. (In vertical positioning, the water flow should be able to pump from the bottom up through the Alde Aqua-Clear UV-C to avoid air pockets that impair the purification performance. Mounting the unit in a downward direction can create air bubbles in the UVC unit and shorten its lifetime.

Can I mount the units in different positions, e.g. one horizontal and one horizontal with a bend in between?

It is possible to mount the units in different relationships to each other. Alde recommends as few bends as possible between the units to reduce the risk of pressure drop, air in the system and leakage.

Do Alde AquaClear and carbon filter have to be installed in series, i.e. directly after each other?

Yes. First the water should flow through the UVC unit and then through the carbon filter.

Leakage has occurred, what could be the problem?

Freezing, the unit has not been drained of liquid and then exposed to freezing temperatures.
The seal on the carbon filter has not been removed and is blocking the flow through the carbon filter.
The quick coupling in Alde AquaClear is not properly fitted.

Alde AquaClear constantly counts down the operating hours, even when the water system is not in use.

May indicate a faulty installation, contact your nearest Alde Service Partner.

The Alde AquaClear icon in the Alde control panel is constantly active, even when the water system is not in use (Compact 3030/3030 Plus).

Incorrect installation. Electricity is constantly led to the unit and not only when the fresh water pump is active.
Pressure pump: White cable from AquaClear (+) is fitted before the pump pressure switch, this should be fitted after the pressure switch to start the product only when water flow is active.

The light on the Alde AquaClear LED panel is constantly lit, even when the water system is not in use.

Incorrect installation. Electricity is constantly led to the unit and not only when the fresh water pump is active.
Pressure pump: White cable from AquaClear (+) is fitted before the pump pressure switch, this should be fitted after the pressure switch to start the product only when water flow is active.

How do I recycle Alde AquaClear UV-C and the carbon filter?

Carbon filters are destroyed as combustible.
UV filters are sorted as electronics.

How do I know that I change the carbon filter in time?

Fill in the date stamp on the filter. If you are unsure how long the carbon filter has been in use/unused, change the filter.

For winterisation/winter storage, what do I do with AquaClear?

Water-filled unit must not be exposed to freezing temperatures. If there is a risk of frost, the unit should be drained. The product contains a glass in front of the UVC source and the glass risks cracking if the water in the unit freezes. Therefore, drain the UVC unit of water. This is best done by disconnecting the units in the Alde AquaClear system (UVC unit and carbon fibre). This allows air to enter the unit and any remaining water to expand.

When and why does the AquaClear LED panel light up?

The Alde AquaClear LED lights up when the fresh water pump is active and the Alde AquaClear system is actively purifying water.

When and why is the AquaClear icon visible in the Alde Control Panel?

The Alde AquaClear icon is visible when the fresh water pump is active and the Alde AquaClear system is actively purifying water.

(Only valid for Alde Compact 3030 / 3030 Plus)

The Alde AquaClear icon in the Alde Control Panel is not visible (3030/3030 Plus)

Troubleshoot according to the list below:

Check the installation according to the installation instructions, the system may be installed incorrectly.
Does Alde AquaClear have power supply?
– White cable from Alde AquaClear (+) for connection to positive line on fresh water pump is not properly connected.
When the Alde AquaClear icon is no longer displayed in the Alde control panel, the operating hours may have been reached which means that the unit is depleted. The number of operating hours of the Alde AquaClear can be checked in the Alde Control Panel.
The UVC LED in the Alde AquaClear has broken (the unit is depleted)

Alde AquaClear LED panel does not light up

Troubleshoot according to the list below:

Check the installation according to the installation instructions, the system may be installed incorrectly.
Does Alde AquaClear have power supply?
– White cable from Alde AquaClear (+) for connection to positive line on fresh water pump is not properly connected.
The UVC LED in Alde AquaClear has broken (the device is exhausted)

Can I use Alde AquaClear when I have my vehicle water system connected to city water?

Only if the vehicle’s fresh water pump is used to distribute the water within the vehicle.

Is it possible for me as a consumer to install Alde AquaClear myself?

Yes, it is. Assembly instructions are included in the packaging.